Where should we focus our attention when developing leaders—at the top, in the middle, or on the frontline? Leadership literature often emphasizes roles and hierarchy, with programs tailored for top executives and middle managers. Middle management has recently gained more attention for its crucial role in daily operations; emerging leaders and frontline workers, armed with invaluable insights, receive well-earned attention. But with the workplace becoming more dispersed and autonomous, we must ask: is our current model of leadership still viable?
The future workplace won’t resemble the traditional hierarchical structure. Instead, we’re seeing a shift toward distributed responsibility and power, driven by technology and knowledge workers with increasing agency. As new roles and skills emerge, the significance of leading from the top, middle, or frontline diminishes. This is why we need to add to our current work and infuse it with a focus on the qualities that emanate from “leading from within”—a more versatile, empowering approach that builds on personal character, intelligence, and fulfillment in work.
At Leslin, we believe “leading from within” is the future of work. Regardless of role, every team member—whether a frontline worker, supervisor, or leader—makes crucial decisions that impact patients and caregivers alike. Our approach breaks down hierarchies, fosters collaboration, and empowers individuals to work towards both organic and organizational goals. This collaborative approach drives meaningful progress and success and is intended to add another dimension to the important and meaningful work underway.
Tapping into the inner qualities of those who work with intention—whether in supply chain roles or staffing units—ensures that efforts contribute to connecting patients with caregivers; it creates a new type of work environment. The new work environment is not boxed in by site or place or constrained by title or hierarchy. Embracing our source of fulfillment infuses our work, enhances performance, productivity, and compassion. As we build skills for today’s challenges, focusing on enduring strengths will better prepare us for the future workplace.
Leslin’s AIM approach (Apprenticeships, Internships, Mentorships) supports the next generation of healthcare leaders by combining competency building and practical experience, all guided by seasoned mentors. Our work is built on that voice from within us that wants to do good and better—-the leader is within.