HMHI aims to open dialogues around healthcare leaders’ roles, functions, and performance. Projects are interdisciplinary and comprise frontline staff, supervisors, professionals, students and scholars, industry leaders, and labor. The foundation for our projects is cross-sector and includes the “voices” of those in sectors outside of healthcare and inside. HMHI actively participates in applied research, participating in discussions and conferences and offering webinars and workshops. Our projects, past and present, include the future of work, the experience of healthcare, and technology and data. The work of HMHI contributes toward creating a new paradigm for the education of healthcare leaders.
Current and Upcoming Projects and Presentations
AI and EI Merge: Practical Applications
April 29, 2025
Moderated by Sharon Didier, Ph.D.
Great Resignation or Deliberate Reconstruction
April 30, 2023
Graduate Management Program series on Employment with Changing Modalities. Panelist. St. Joseph’s University
Moderated by Sharon Didier, Ph.D.
Resilience and Rebirth: Celebrating New York City’s Re-emergence in the Aftermath of 9/11 and Covid-19
September 10, 2021
NYU SPS DAUS A Panel Discussion
North American Healthcare Post Covid-19: How Do We Move Forward?
September 25, 2020
NYU SPS DAUS A Panel Discussion, Moderator
The Use of Organizational Assessments in Improving Patient and Staff Experiences in the Ambulatory Setting
2020
Patient and Staff Experiences in the Ambulatory Setting.” The Patient Experience Journal, Issue 3
Selected Past Projects and Presentations
2019
CXO Dr. Linda Lombardi on “Why Best Practice Doesn’t Make the Perfect Patient Experience
Article by Anuja Vaidya in Becker’s Hospital Review
We Are Listening, We Are Learning: The Development of the Patient Experience Survey Administration Function at NYC Health + Hospitals| Bellevue
The Beryl Institute (webinar)
The Biggest Challenge Facing Healthcare? ‘Embracing the Embeddedness of IT'
Interview with Andrea Park, Becker’s Hospital Review
2018
8th International Conference on Patient and Family-Centered Care: Promoting Equity and Reducing Disparities
Presentation at the conference, “An Unconventional Use of Lean Principles to Improve the Patient Experience at NYC Health and Hospitals| Bellevue” (with Chief Medical Officer, Dr. Nate Link); LGBTQ+PFAC: A Strong Voice for Equality, Diversity, and Inclusion in Health Care.”
Real-Time Feedback” in Innovating the Patient Experience
The Beryl Institute White Paper
2015
The Patient Experience Forum: Part I Increasing the Odds Patients Will Recommend Your Hospital
America’s Essential Hospitals webinar
2008
How We Surveyed Doctors to Learn What They Want from Computers and Technology
Bardyn, Tania, Caroline Young, and Lin [Linda] C. Lombardi. Computers in Libraries