The cornerstone of leadership is trust. Definitions of trust vary but common themes include having a belief that one’s needs will be consistently responded to in a positive and fair manner. An environment of trust strengthens the potential for psychological safety as it creates an agile and supportive environment where honesty and transparency flourish. Trust is important in all workplaces but is of paramount importance in the healthcare delivery system, a place where staff faces the challenges of working in emergency departments and on inpatient units, as they are asked to deal with infectious disease and special pathogens. Their own safety lies in the balance with the safety of the patients. And so, trusted leaders in the healthcare delivery system are high valued and greatly needed.
The Trust Dialogues are “community of practice” conversations with staff working in the pandemic and post-pandemic healthcare environment. Sessions include theories and examples of trust, drawing from history and sharing stories of our current times. Conversations embrace philosophy, psychology, ethics, sociology, history, art, and management. Through dialogues and exercises, leaders identify their own perceptions of trust in the workplace. Leaders learn about the characteristics of the “trusted leader, ”gain insight into whether they are viewed as trusted leaders, and explore the impact of trust on patient experience staff engagement, productivity, and organizational success. Key outcomes from the session include a commitment to lifelong learning and self-improvement. (Entry, mid/senior-level leaders; 4 sessions over an 8-week period; 1.5 hours each session)