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HMHI aims to open dialogues around healthcare leaders’ roles, functions, and performance. Projects are interdisciplinary and comprise frontline staff, supervisors, professionals, students and scholars, industry leaders, and labor. The foundation for our projects is cross-sector and includes the “voices” of those in sectors outside of healthcare and “voices” from within the industry, physicians, nursing, applied, and support healthcare staff. The work of HMHI contributes toward creating a new paradigm for the education of healthcare leaders.

HMHI actively participates in applied research, participating in discussions and conferences and offering webinars and workshops. Our projects, past and present, include the future of work, the experience of healthcare, and technology and data. By gaining knowledge and insights from a cross-sector and cross-discipline approach, we hope to break down the silos in educating healthcare leaders. This approach will encourage the development of partnerships, provide a broader understanding, and afford leaders more career options in healthcare and outside of it. Debate and objective inquiry are encouraged and aim to eliminate misunderstandings, discover similarities, and create new pathways in training and education.

Projects and Presentations

Future of Work

  • “Great Resignation or Deliberate Reconstruction,” Graduate Management Program series on Employment with Changing Modalities. Panelist. St. Joseph’s University, April 30, 2023.
  • “Resilience and Rebirth: Celebrating New York City’s Re-emergence in the Aftermath of 9/11 and Covid-19.” NYU SPS DAUS A Panel Discussion, September 10, 2021.
  • “North American Healthcare Post Covid-19: How Do We Move Forward?” Engaging with COVID-19 Series. NYU SPS DAUS, Panel Discussion, Moderator, September 25, 2020.

Experience of Healthcare

  • “CXO Dr. Linda Lombardi on “Why Best Practice Doesn’t Make the Perfect Patient Experience.” Article by Anuja Vaidya in Becker’s Hospital Review, September 12, 2019.
  • 8th International Conference on Patient and Family-Centered Care: Promoting Equity and Reducing Disparities (Baltimore, June 11-13, 2018) presentation at the conference, “An Unconventional Use of Lean Principles to Improve the Patient Experience at NYC Health and Hospitals| Bellevue” (with Chief Medical Officer, Dr. Nate Link); LGBTQ+PFAC: A Strong Voice for Equality, Diversity, and Inclusion in Health Care.”
  • “We Are Listening, We Are Learning: The Development of the Patient Experience Survey Administration Function at NYC Health + Hospitals| Bellevue.” The Beryl Institute (webinar), June 18, 2019.
  • “The Patient Experience Forum: Part I Increasing the Odds Patients Will Recommend Your Hospital.” America’s Essential Hospitals webinar, May 6, 2015.

Technology and Data

  • “The Biggest Challenge Facing Healthcare? ‘Embracing the Embeddedness of IT.’” Interview with Andrea Park, Becker’s Hospital Review, July 19, 2019
  • “The Use of Organizational Assessments in Improving Patient and Staff Experiences in the Ambulatory Setting.” The Patient Experience Journal, Issue 3, 2020.”
  • “Real-Time Feedback” in Innovating the Patient Experience. The Beryl Institute White Paper, June 2018.
  • Bardyn, Tania, Caroline Young, and Lin [Linda] C. Lombardi, “How We Surveyed Doctors to Learn What They Want from Computers and Technology.” Computers in Libraries, 2008