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  1. “The Use of Organizational Assessments in Improving Patient and Staff Experiences in the Ambulatory Setting.” The Patient Experience Journal, Issue 3, 2020.”
  2. “Innovation and Technology” in Innovating the Patient Experience: Trends, Gaps, and Opportunities. Ed. Tiffany Christensen, CPXP. The Beryl Institute, White Paper, 2019
  3. “CXO Dr. Linda Lombardi on “Why Best Practice Doesn’t Make the Perfect Patient Experience.” Article by Anuja Vaidya in Becker’s Hospital Review, September 12, 2019.
  4. “The Biggest Challenge Facing Healthcare? ‘Embracing the Embeddedness of IT.’” Interview with Andrea Park, Becker’s Hospital Review, July 19, 2019
  5. “Real-Time Feedback” in Innovating the Patient Experience. The Beryl Institute White Paper, June 2018.
  6. Banach, Michael, “Partners in Health: SJC [St. Joseph’s College] Brooklyn and Bellevue Hospital Center Share a Special Partnership.” SJCNY Magazine, December 12, 2018. [Interviewed regarding internships and career opportunities in health care]
  7. Bardyn, Tania, Caroline Young and Lin [Linda] C. Lombardi, “How We Surveyed Doctors to Learn What They Want from Computers and Technology.” Computers in Libraries, 2008


  1. 8th International Conference on Patient and Family-Centered Care: Promoting Equity and Reducing Disparities (Baltimore, June 11-13, 2018) presentation at the conference, “An Unconventional Use of Lean Principles to Improve the Patient Experience at NYC Health and Hospitals| Bellevue” (with Chief Medical Officer, Dr. Nate Link); LGBTQ+PFAC: A Strong Voice for Equality, Diversity, and Inclusion in Health Care”
  2. “We Are Listening, We Are Learning: The Development of the Patient Experience Survey Administration Function at NYC Health + Hospitals| Bellevue.” The Beryl Institute (webinar), June 18, 2019
  3. “The Patient Experience Forum: Part I Increasing the Odds Patients Will Recommend Your Hospital.” America’s Essential Hospitals webinar, May 6, 2015.